Privacy Policy

1. Introduction

PendulumMedia LLC ("Company," "we," "us," or "our") operates the Field Service mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise application on iPad devices.

This App is designed exclusively for use by authorized employees and representatives of PendulumMedia LLC and its client organizations for business purposes. By using this App, you consent to the data practices described in this policy.

2. Personal Information Collected

Minimal Data Collection Approach

This application follows a privacy-by-design principle and does not directly collect or store personal information.

Authentication

• Sign in with Apple: The app uses Apple ID for authentication through Apple's secure authentication service. No passwords or authentication credentials are stored by our application.
• Apple ID Information: When using Sign in with Apple, users control what information (if any) is shared. This typically includes only a user identifier token.

Operational Data

• Session Information: Temporary session tokens for maintaining authenticated state during app use (cleared upon logout).
• Web Service Interactions: The app connects to enterprise web services to:
  • Retrieve inventory and material information
  • Process equipment/material transfer requests between sites
  • Access work order and task-related data
• Transaction Records: Equipment and material transfer logs containing:
  • Transfer ID and timestamp
  • Source and destination site identifiers
  • Equipment/material identifiers
  • User identifier (from Apple ID) associated with the transfer

Technical Information

• Device Context: Basic device information may be included in web service requests for compatibility purposes (app version, iOS version).
• Network Information: Connection status to ensure reliable communication with enterprise services.

Data Storage and Processing

• Enterprise Network: All data processing occurs within the client's secure enterprise network behind corporate firewalls.
• Web Service Data: Any user-related data is managed by the enterprise's backend systems, not by this application.

3. Tracking Technologies

The App may use the following technologies:

• Analytics: To understand App usage patterns
• Crash Reporting: To identify and fix technical issues
• Performance Monitoring: To ensure optimal App performance

4. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending notification through the App or email

Review this Privacy Policy periodically for any changes.

5. Contact Information

For questions about this Privacy Policy or our data practices, contact: